We regret to inform that all sales are final, and we will not accept any refund or exchange due to the nature of our products.
At Belle’s Wonderland, your satisfaction is our priority. We carefully check each item and make sure it is packaged safely for shipping. However, should you receive a defective product or a wrong product, please contact us at firstname.lastname@example.org within 5 days and we will be glad to assist. Should an exchange be granted, shipping costs will be refunded in the form of store credits.
Kindly take note we are not responsible for products damaged during shipping, misuse or products showing signs of wear and tear. For handmade products and wooden products, please be informed that there may be variations due to the nature of a handmade product and the natural materials, and it will not be considered as a defect.